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Terms & Conditions

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Terms & Conditions

Each accessory is made with care.  These designs are only found and sold at or listed stockists. 

  • We believe in handmade quality and customer satisfaction.  We ask that you give us the opportunity to rectify any issues. This being said, my refund policy is to provide a refund if the problem is deemed to be our fault. We also must receive the item back in the original condition it was shipped in BEFORE processing a refund.
  • In order to receive a refund for an order still in its original condition, please inform us and ship goods back to in its original condition and wrapping within 10 business days of receiving your order.
  • Items must be returned to Aeren Waters' headquarters in the same condition they were received in. 
  • We do not refund money or provide a store credit for lost items that were shipped to the address listed on the order invoice during checkout. 
  • Please note that items, which are purchased at a discount, are final sale.
  • We would like to reiterate the fact that we promise our customers a quick response to their issue and our best efforts to ensure that their issue is addressed.